Train-the-Trainer on Tough Conversations

TTT for a workshop focused on addressing difficult and emotionally charged issues with skill and empathy.

Category
Leadership
Type of session
In-person
Duration
Full-day
Train-the-Trainer on Tough Conversations

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In every organization, conflict, tension, and miscommunication are inevitable. But when left unaddressed, they quietly undermine trust, stall collaboration, and wear down even the most capable team members. That’s why the ability to engage in difficult conversations—with empathy, clarity, and intention—is a critical skill leaders can’t afford to overlook.

Too often, these conversations are avoided or mishandled. Tensions remain, important needs are unmet, feedback is left unsaid. The result? Lingering frustration, disengagement, and teams that never fully perform. Smart organisation therefore empower their leaders to handle these challenging moments with courage and compassion.


What’s Included in the Train-the-Trainer Masterclass

The Masterclass provides trainers-to-be with a full day of in-depth training, plus everything they need to run the workshop internally with confidence and consistency. This includes:

  • A professionally designed slide deck
  • A detailed facilitator’s manual
  • Pre-work instructions and participant workbooks
  • A delivery checklist and support materials

And more. Trainers-to-be learn the background of what to deliver, practice and rehearse, and receive valuable feedback from a very experienced facilitator. This way, the TTT is not only intended to help you get prepared for your facilitation role, but it's also a very powerful personal learning experience on how to become more effective in engaging with and communicating ideas to groups.

  • Welcome webinar, with focus on preparation and the high-level overview of workshop design and materials
  • Full day training, with morning dedicated to complete understanding of workshop contents (tools, frameworks, flow)
  • Afternoon used to practice and rehearse, with feedback from experienced facilitator


  • Preparing trainers-to-be to successfully deliver the 4-hour workshop “Tough Conversations” internally
  • Introduction to workshop design, flow, tools and concepts
  • Familiarize them with the extensive support materials
  • Rehearse and practice 


Explainer Video
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